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To Yelp or not to Yelp – soooooo pissed off

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  • #964607 Reply
    avatarPart-time Lurker

    Good morning everyone. I need some advice – actually, I probably just need the DW community to talk me off a homicidal ledge. Warning this post may be a bit long.

    So, I’ve sort of discussed my job a little bit in the covid thread, but I’m going to try and keep all of this as anonymous as possible. I work for a local office of a national organization as a type of property manager. We are located in a very high-density area and parking is at a premium. Our lot is small and can’t accommodate all of our residents so those who want to park in our lot have to pay for an assigned space. There is NO free parking in our area. Our lot has signs posted every 7 feet indicating that it’s a private lot for residents only. There are over TWENTY signs and every space is clearly numbered. We still have to have someone towed at least once or twice a month. Yesterday, a local moving company pulled into our lot and parked their truck diagonally across our center aisle blocking four spots. They weren’t moving anyone in our building. I called the number on the side of the truck and left a message on their answering machine asking them to move the truck. I also sent an email requesting that the truck be moved. About 45 minutes later three young men returned to the truck and I went out and told them they needed to get the truck out of my lot. They driver responded that their “friend” forgot his coat and they’d move “in a minute”. His whole attitude was sooooo dismissive and by this time I’d spent 45 minutes listening to complaints from residents, so I was just in no mood to deal with it. I told him to start his truck right now, pull out of my lot, and wait for his friend in the alley. They spent a couple more minutes taking their time and making loud obnoxious comments before leaving. I then called the company again and left a message explaining that the truck had been moved but that the guys in it had been extremely rude and obnoxious. I was very polite and courteous. This morning I opened my e-mail to find this little gem signed by the office manager and the owner.

    “Um we were doing a move for a person who lives there or near there For a Pearson who has Covid And was severely sick and that was the only spot to park. Calm yourself, we’re gone. There’s a pandemic going on, have some compassion and understanding “

    WTF?!?! Seriously? First of all, nothing was even moved into or out of the truck or the building they went into. Second, I know there’s a pandemic going on. I’ve been taking care of sick students with the virus since August I’m so done with assholes this year. I don’t normally use Yelp and I’ve only posted positive reviews of companies in the past. Should I post this on yelp and risk embroiling our organization in a public situation or just suck it up and let it go?

    I know I’m super stressed out right now and quite possibly overreacting or at least letting my frustration about other things bleed over onto this, but ughhhhhh

    (I just received a second email more obnoxious than the first and my head feels like it’s about to explode.)

    #964608 Reply

    Well, the point of yelp is to alert other consumers/potential customers to why they may not want to patronize that business. Will people care that they parked in your lot? I’m not sure that they would. Some may think “good for them, parking in Area sucks and here’s a big fancy property company calling them out during a pandemic because a moving truck parked there for a bit”. Also, whether their covid story is bullshit or not, the movers are likely to respond with it. So be prepared to be the person litigating and parsing hairs in a review over whether they were justified to park there.

    It was crappy for sure, but to me the more prudent path would be to inform the moving company if they repeat that parking stunt they’ll come out to find their moving truck booted by your towing company. Then follow through. That should have been the path taken in the first place.

    #964609 Reply

    I would say no, because you shouldn’t represent your business this way. If it were personal maybe. But no, bc it’s business.

    #964610 Reply

    My office has a similar problem! (at least in before times.) We have a small lot, and most employees park on the street and leave spaces for visitors. There is a restaurant across the street, as well as other restaurants around the corner, and pretty frequently we would have people parking in the lot to go eat during lunch and dinner hours. I have totally been the one to be like, can I help you? Oh, this is *private property* you cannot park here- if I happen to be walking by, and other people in the office would do the same. Even with signs saying not to, people parked there. We finally were able to install a gate that is kept closed after 6pm and on the weekends.

    Anyway. They were totally in the wrong, and I would absolutely feel like blasting them too. I would emphasize that they were trespassing on private property and, because of this you have every right to have them towed. It’s also a liability for you too! I would ignore their emails and either complain to their corporate office, and next time I’d call the tow truck and then go tell them that it’s on the way.

    • This reply was modified 5 months, 2 weeks ago by avatarMoneypenny.
    #964612 Reply

    So I would say this is a situation where everyone is a little wrong.

    Sure, they shouldn’t have parked illegally, their organization should’ve been responsive to your attempted contacts.

    But also, I would say your reaction is disproportionate. When you finally were able to reach someone (the actual driver) they moved within a few minutes. Sure with an attitude but I’m going to wager you were probably pretty steamed yourself and came across as rude, too.

    Let this go. It’s done.

    In the meantime, why doesn’t your property have a load zone? Seems like if there was a clearly designated spot where moving trucks or delivery trucks could park, this whole mess would’ve been avoided.

    #964613 Reply
    avatarPart-time Lurker

    I know I shouldn’t post about it and I won’t but I’m just sooo tired of dealing with rude people this year and their whole response was just incredibly shitty.

    I appreciate the different view points that have been offered and the opportunity to vent anonymously. 🙂

    To answer some of the (possibly) rhetorical questions:
    We don’t have a loading zone because we don’t need one and the movers weren’t on our property to move one of our residents. It turns out they were just visiting friends at the frat house next door between jobs.

    Normally, we do tow violators, however the towing company that we contract with doesn’t have a truck big enough to tow a large commercial moving truck so we were kind of stuck just trying to help our residents find other places to park until the company moved it voluntarily.

    As for me coming off as rude…..I’m always very conscious of our image and standing in the community so no matter how mad I am, when I’m acting in my capacity as manager I am always 100% courteous and professional. I’m sure my little tirade above makes that seem like a somewhat dubious claim, but venting my feelings here in a totally anonymous forum is not the same as speaking in my professional capacity.

    Thanks everyone!

    #964614 Reply

    I would absolutely post about it to be honest. I would want to know if a company were that rude because I wouldn’t chose to do business with the. I would feel differently if their response has been different, but they basically told you to f’off.

    #964615 Reply

    I understand you are frustrated, and I definitely think they were a lot in the wrongs.

    But, in the scheme of things, this isn’t a big deal. You acknowledge you are having a tough time, this is clearly driving you to distort what was a rather minor problem.

    For your own sake, let it go. It’s done and over with. Do not continue to press this, it isn’t worth it.

    If it happens again, continue to tell people to move or have them towed when possible, and don’t take other people’s poor behavior personally or continue to dwell on it. It isn’t worth it, and people will be jerks sometimes, it’s unfortunately just a part of life. We can’t fix them all but we can deny them the power to bother us as much.

    As an aside – I do agree with Kate that as a representative of your company you *should* not* *use* Yelp to complain further. It just isn’t professional or proportionate to the offense, and undermines your claim that you aim to be conscious of how you represent yourself when acting in your professional capacity.

    #964621 Reply

    I’d have just IMMEDIATELY towed the fucking truck. Yelping seems like a public relations fiasco…

    #964626 Reply

    One other thing, it would always be a good idea to calm down and sleep on it and gather your thoughts before posting a negative review. That way you make sure you really want to do it, and you write one that’s more factual and objective.

    Like, think about how “harsh” or “mean” I sound like on here on a daily basis and I’m usually not in any kind of bad mood.

    But yeah, because of the b2b nature of this incident, no post is best. They were the asshole though.

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